decimalauncher:decimallauncher
Differences
This shows you the differences between two versions of the page.
decimalauncher:decimallauncher [2020/12/21 21:31] – [Logging in] kerhart | decimalauncher:decimallauncher [2023/09/29 18:46] (current) – external edit 127.0.0.1 | ||
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* Allow installation and updates of applications | * Allow installation and updates of applications | ||
* Verify the authenticity of all applications before opening | * Verify the authenticity of all applications before opening | ||
+ | |||
+ | ==== Version History ==== | ||
+ | |||
+ | Please refer to the [[decimalauncher: | ||
===== Installation ===== | ===== Installation ===== | ||
- | The decimal Launcher can be downloaded from [[https://www.direct.dotdecimal.com]]. Note: You will have to login using your decimal Direct credentials to be able to download the software. | + | ==== Per User Installation (Default and Recommended) ==== |
+ | |||
+ | |||
+ | The decimal Launcher can be downloaded from [[https:// | ||
+ | |||
+ | {{ : | ||
By default, the decimal Launcher installs for the current logged in user in their local app directory (e.g.: C: | By default, the decimal Launcher installs for the current logged in user in their local app directory (e.g.: C: | ||
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==== All User Installation ==== | ==== All User Installation ==== | ||
- | If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/ | + | If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/ |
- | + | ||
- | **Note:** The single user installation is the preferred installation method. The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. | + | |
- | + | ||
- | - Install the decimal Launcher for a single user | + | |
- | - Copy the installation directory (C: | + | |
- | - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled ' | + | |
- | - In the event the decimal Launcher needs to pull and install a new update, the update will be installed to the current user's AppData folder (C: | + | |
<WRAP center round important 70%> | <WRAP center round important 70%> | ||
- | **Note:** \\ | + | **Permission |
The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access. | The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access. | ||
</ | </ | ||
- | |||
- | The same process can be used to install the software | + | === Notes Regarding All User Installation === |
+ | |||
+ | - **The single user installation is the preferred installation method.** The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. .decimal does not recommend the all user installation option and this may cause problems depending on your hospital/ | ||
+ | - **Users will be required | ||
+ | - **In the event the decimal Launcher needs to pull and install | ||
+ | |||
+ | === Installation Process === | ||
+ | |||
+ | - Install the decimal Launcher | ||
+ | - Copy the installation directory (C: | ||
+ | - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled ' | ||
===== Authentication ===== | ===== Authentication ===== | ||
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Select the “Don’t remember your password? | Select the “Don’t remember your password? | ||
- | < | + | < |
< | < | ||
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===== Installing Applications ===== | ===== Installing Applications ===== | ||
==== Downloading applications ==== | ==== Downloading applications ==== | ||
- | The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selections | + | The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selecting |
- | Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to opened and used as normal. | + | Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to be opened and used as normal. |
< | < | ||
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The decimal Launcher provides a “Sandbox” area to install new versions of applications in order to test them before Clinical release. This area is separate from all of your Clinical applications so they will not affect any patient data. | The decimal Launcher provides a “Sandbox” area to install new versions of applications in order to test them before Clinical release. This area is separate from all of your Clinical applications so they will not affect any patient data. | ||
- | NOTE: This option will only appear for users with elevated “Physics” or higher permissions | + | NOTE: This option will only appear for users with the user level ' |
==== Setting the Sandbox App Version ==== | ==== Setting the Sandbox App Version ==== | ||
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* **Inactivity Timeout:** | * **Inactivity Timeout:** | ||
- | * The application inactivity timeout is set to 1 hour. If the user performs no keyboard/ | + | * The application inactivity timeout is set to 10 minutes by default. If the user performs no keyboard/ |
+ | * **NOTE:** This value can be changed in the [[decimalauncher: | ||
* **Session Timeout:** | * **Session Timeout:** | ||
* Once a user logs in using [[https:// | * Once a user logs in using [[https:// | ||
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All administrative actions such as setting app versions or adding users can be completed though the decimal Direct Admin page. For more information please refer to the [[https:// | All administrative actions such as setting app versions or adding users can be completed though the decimal Direct Admin page. For more information please refer to the [[https:// | ||
+ | |||
+ | ---- | ||
+ | ===== App Settings ===== | ||
+ | |||
+ | Certain app settings can be set to modify the behavior of the Launcher. | ||
+ | |||
+ | The app settings can be accessed via the Cog at the top right corner of the Launcher window: | ||
+ | |||
+ | < | ||
+ | |||
+ | Currently the following settings can be changed: | ||
+ | * **Timeout Time:** Sets the amount of time before the inactivity timer logs you out of the app. The default is 10 minutes. | ||
+ | |||
+ | Make sure to " | ||
+ | < | ||
---- | ---- | ||
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For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at: | For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at: | ||
| | ||
+ | |||
+ | ==== Common Technical Issues ==== | ||
+ | |||
+ | This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support. | ||
+ | |||
+ | === Hotfix for March 2023 === | ||
+ | |||
+ | <WRAP center round important 60%> | ||
+ | **March 2023 Launcher Login Issue**:\\ | ||
+ | Please see the section below for resolving login issues with the decimal Launcher application. | ||
+ | </ | ||
+ | |||
+ | |||
+ | On March 1st, 2023 .decimal' | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**): | ||
+ | - Click [[https:// | ||
+ | - Login to [[https:// | ||
+ | After installing this update, you should be back to normal functionality of the software. | ||
+ | |||
+ | Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, | ||
+ | |||
+ | === Request Failed (401) === | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | * **Error:** Request failed with status code 401 | ||
+ | * **Explanation: | ||
+ | * **Solution: | ||
+ | * Follow the [[support: | ||
+ | * Note: If your IT department has applied any security updates to whitelist .decimal servers, this //may// required users to logout and re-login or reboot the workstation to apply the new policy updates. This step is entirely dependent on your clinic' | ||
+ | |||
+ | |||
+ | ---- | ||
===== System Requirements ===== | ===== System Requirements ===== | ||
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| Operating System | 64-bit Windows 10 | | | Operating System | 64-bit Windows 10 | | ||
| Processor | | Processor | ||
- | | Memory | + | | Memory |
| Video | OpenGL compatible graphics card | | | Video | OpenGL compatible graphics card | | ||
| Display | | Display | ||
- | | Hard Disk | 10 GB | | + | | Hard Disk | 10 GB (recommended for app downloads) |
| Connectivity | | Connectivity | ||
| Permissions | | Permissions | ||
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==== Network Requirements ==== | ==== Network Requirements ==== | ||
- | - The decimal Launcher uses [[https:// | ||
- The decimal Launcher uses [[https:// | - The decimal Launcher uses [[https:// | ||
+ | - The decimal Launcher uses [[https:// | ||
+ | - The decimal Launcher uses [[https:// | ||
+ | |||
+ | === Required URLs === | ||
^ Server URL ^ Port ^ | ^ Server URL ^ Port ^ | ||
| direct.dotdecimal.com (64.128.252.104) | 443 | | | direct.dotdecimal.com (64.128.252.104) | 443 | | ||
- | | [[https:// | + | | auth.dotdecimal.com | 443 | |
+ | | auth0.com | 443 | | ||
+ | | [[https:// | ||
+ | | [[https:// | ||
+ | | https:// | ||
+ | | http:// | ||
---- | ---- | ||
+ | <WRAP center 10%>// | ||
+ | |||
;#; | ;#; | ||
//Copyright © 2020 .decimal, LLC. | //Copyright © 2020 .decimal, LLC. |
decimalauncher/decimallauncher.1608586292.txt.gz · Last modified: 2021/07/29 18:19 (external edit)