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decimalauncher:decimallauncher

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decimalauncher:decimallauncher [2022/04/22 13:39] – [Sandbox Mode] dpatenaudedecimalauncher:decimallauncher [2023/09/29 18:46] (current) – external edit 127.0.0.1
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   * Allow installation and updates of applications   * Allow installation and updates of applications
   * Verify the authenticity of all applications before opening   * Verify the authenticity of all applications before opening
 +
 +==== Version History ====
 +
 +Please refer to the [[decimalauncher:versions|decimal Launcher version history]] for the complete listing of all versions and release notes.
  
 ===== Installation ===== ===== Installation =====
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 ==== All User Installation ==== ==== All User Installation ====
  
-If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/start menu shortcuts out to users on each computer.  +If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/start menu shortcuts out to users on each computer.
- +
-**Note:** The single user installation is the preferred installation method. The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. +
- +
-  - Install the decimal Launcher for a single user +
-  - Copy the installation directory (C:\Users\<User>\AppData\Local\Programs\decimal Launcher) and manually push this directory to each user folder or a shared user folder +
-  - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled 'decimal Launcher'. +
-    - In the event the decimal Launcher needs to pull and install a new update, the update will be installed to the current user's AppData folder (C:\Users\<User>\AppData\Local\Programs\decimal Launcher) and not the manually placed decimal Launcher folder. Any existing application shortcuts in the start menu or desktop titled 'decimal Launcher' will be replaced. Note: the existing shortcuts that point to the manually placed launcher folder will only be replaced with shortcuts that point to the user's AppData folder if the original shortcuts were named 'decimal Launcher'.+
  
 <WRAP center round important 70%> <WRAP center round important 70%>
-**Note:** \\+**Permission Note for All User Installation:** \\
 The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access. The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access.
 </WRAP> </WRAP>
-  
  
-The same process can be used to install the software for centralized or Citrix systems.+=== Notes Regarding All User Installation === 
 + 
 +  - **The single user installation is the preferred installation method.** The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. .decimal does not recommend the all user installation option and this may cause problems depending on your hospital/workstation security. 
 +  - **Users will be required to re-download each application as application downloads are saved to the currently logged in Windows user folder.** Application downloads should be small and fast from .decimal's servers. Most of .decimal's customer applications (e.g.: p.d) allow editing the application's settings to point to a shared centralized patient database. 
 +  - **In the event the decimal Launcher needs to pull and install a new update, the update will be installed to the current user's AppData folder** (C:\Users\<User>\AppData\Local\Programs\decimal Launcher) and not the manually placed decimal Launcher folder. Any existing application shortcuts in the start menu or desktop titled 'decimal Launcher' will be replaced. Note: the existing shortcuts that point to the manually placed launcher folder will only be replaced with shortcuts that point to the user's AppData folder if the original shortcuts were named 'decimal Launcher'. 
 + 
 +=== Installation Process === 
 + 
 +  - Install the decimal Launcher for a single user 
 +  - Copy the installation directory (C:\Users\<User>\AppData\Local\Programs\decimal Launcher) and manually push this directory to each user folder or a shared/public user folder 
 +  - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled 'decimal Launcher'. This shortcut naming is required per Note #3 above under the "Notes Regarding All User Installation". 
  
 ===== Authentication ===== ===== Authentication =====
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 ===== Installing Applications ===== ===== Installing Applications =====
 ==== Downloading applications ==== ==== Downloading applications ====
-The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selections a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.+The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selecting a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.
  
-Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to opened and used as normal.+Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to be opened and used as normal.
  
 <imgcaption downloading_apps|Downloading Applications> <imgcaption downloading_apps|Downloading Applications>
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 For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at: For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at:
  1-800-255-1613  1-800-255-1613
 +
 +==== Common Technical Issues ====
 +
 +This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support.
 +
 +=== Hotfix for March 2023 ===
 +
 +<WRAP center round important 60%>
 +**March 2023 Launcher Login Issue**:\\
 +Please see the section below for resolving login issues with the decimal Launcher application.
 +</WRAP>
 +
 +
 +On March 1st, 2023 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher no longer allowing logins and giving the error: "Error Getting the public key for JWT token (Expand for more details). Error: certificate has expired".
 +
 +{{ :decimalauncher:decimal_launcher-march2023-hotfix.png?400 |}}
 +
 +To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**):
 +  - Click [[https://dotdecimal.sharefile.com/d-s4d39dcc41acd4bc992a47685618ed54e|HERE]] to download the latest version of the decimal Launcher.
 +  - Login to [[https://direct.dotdecimal.com|direct.dotdecimal.com]] and in the bottom left Downloads section click the Launcher link.
 +After installing this update, you should be back to normal functionality of the software.
 +
 +Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, E-Mail: customersupport@dotdecimal.com.
 +
 +=== Request Failed (401) ===
 +
 +{{ :decimalauncher:2022-08-31_09_39_45-.decimal_launcher.png?400 |}}
 +
 +  * **Error:** Request failed with status code 401
 +  * **Explanation:** The user authentication token sent to .decimal servers is incorrect. This is typically due to Web Security Appliances (WSAs) intercepting/inspecting our HTTPS traffic on the hospital's network, which can change the authentication request headers.
 +  * **Solution:**
 +    * Follow the [[support:it_troubleshooting#common_issues_and_resolutions|IT Support Common Issues and Troubleshooting Steps]] guide for WSAs and unrestricting .decimal HTTPS traffic.
 +    * Note: If your IT department has applied any security updates to whitelist .decimal servers, this //may// required users to logout and re-login or reboot the workstation to apply the new policy updates. This step is entirely dependent on your clinic's IT security setup and policies and how those policies have been implemented. For assistance please contact your IT department.
 +
  
 ---- ----
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 ^ Server URL ^ Port  ^ ^ Server URL ^ Port  ^
 | direct.dotdecimal.com (64.128.252.104) | 443 | | direct.dotdecimal.com (64.128.252.104) | 443 |
 +| auth.dotdecimal.com | 443 |
 +| auth0.com | 443 |
 | [[https://auth0.com/docs/guides/ip-whitelist|Auth0 IPs]] (Login Authentication) | 443 | | [[https://auth0.com/docs/guides/ip-whitelist|Auth0 IPs]] (Login Authentication) | 443 |
 | [[https://www.microsoft.com/en-us/download/details.aspx?id=56519|Azure EastUS IPs]] (Azure Blob Storage) | 443 | | [[https://www.microsoft.com/en-us/download/details.aspx?id=56519|Azure EastUS IPs]] (Azure Blob Storage) | 443 |
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 ---- ----
 +<WRAP center 10%>//USR-018//</WRAP>
 +
 ;#; ;#;
 //Copyright © 2020 .decimal, LLC.  //Copyright © 2020 .decimal, LLC. 
decimalauncher/decimallauncher.1650634788.txt.gz · Last modified: 2022/04/22 13:39 by dpatenaude