decimalauncher:decimallauncher
Differences
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decimalauncher:decimallauncher [2022/09/09 16:10] – [Required URLs] dpatenaude | decimalauncher:decimallauncher [2023/09/29 18:46] (current) – external edit 127.0.0.1 | ||
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==== All User Installation ==== | ==== All User Installation ==== | ||
- | If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/ | + | If it's desired to install the application for all users, IT departments may install the software for a single user and then manually copy and push the application directory and desktop/ |
- | + | ||
- | **Note:** The single user installation is the preferred installation method. The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. | + | |
- | + | ||
- | - Install the decimal Launcher for a single user | + | |
- | - Copy the installation directory (C: | + | |
- | - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled ' | + | |
- | - In the event the decimal Launcher needs to pull and install a new update, the update will be installed to the current user's AppData folder (C: | + | |
<WRAP center round important 70%> | <WRAP center round important 70%> | ||
- | **Note:** \\ | + | **Permission |
The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access. | The decimal Launcher application may require occasional updates. These updates are not optional and will prevent the user from using the Launcher and any software it manages until the update is performed. Therefore, it is strongly recommended to push out Launcher installs to folders that end users have write access to so that updates can be automatically performed without requiring IT intervention and delaying user software access. | ||
</ | </ | ||
- | |||
- | The same process can be used to install the software | + | === Notes Regarding All User Installation === |
+ | |||
+ | - **The single user installation is the preferred installation method.** The all user installation provides a way to push out the application to all users on a work station, but the next time the application pulls an update it will be installed locally for the current user that installed the update. .decimal does not recommend the all user installation option and this may cause problems depending on your hospital/ | ||
+ | - **Users will be required | ||
+ | - **In the event the decimal Launcher needs to pull and install | ||
+ | |||
+ | === Installation Process === | ||
+ | |||
+ | - Install the decimal Launcher | ||
+ | - Copy the installation directory (C: | ||
+ | - Create a shortcut to the decimal Launcher.exe file in each user's start menu and/or desktop. Ensure this shortcut is labeled ' | ||
===== Authentication ===== | ===== Authentication ===== | ||
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===== Installing Applications ===== | ===== Installing Applications ===== | ||
==== Downloading applications ==== | ==== Downloading applications ==== | ||
- | The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selections | + | The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selecting |
- | Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to opened and used as normal. | + | Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to be opened and used as normal. |
< | < | ||
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This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support. | This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support. | ||
+ | |||
+ | === Hotfix for March 2023 === | ||
+ | |||
+ | <WRAP center round important 60%> | ||
+ | **March 2023 Launcher Login Issue**:\\ | ||
+ | Please see the section below for resolving login issues with the decimal Launcher application. | ||
+ | </ | ||
+ | |||
+ | |||
+ | On March 1st, 2023 .decimal' | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**): | ||
+ | - Click [[https:// | ||
+ | - Login to [[https:// | ||
+ | After installing this update, you should be back to normal functionality of the software. | ||
+ | |||
+ | Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, | ||
=== Request Failed (401) === | === Request Failed (401) === | ||
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^ Server URL ^ Port ^ | ^ Server URL ^ Port ^ | ||
| direct.dotdecimal.com (64.128.252.104) | 443 | | | direct.dotdecimal.com (64.128.252.104) | 443 | | ||
+ | | auth.dotdecimal.com | 443 | | ||
+ | | auth0.com | 443 | | ||
| [[https:// | | [[https:// | ||
| [[https:// | | [[https:// |
decimalauncher/decimallauncher.1662739806.txt.gz · Last modified: 2022/09/09 16:10 by dpatenaude