Differences

This shows you the differences between two versions of the page.

--- decimalauncher:decimallauncher [2022/12/05 21:40] – [Required URLs] dpatenaude
+++ decimalauncher:decimallauncher [2023/09/29 18:46] (current) – external edit 127.0.0.1
@@ Line 81: / Line 81: @@
 ===== Installing Applications =====
 ==== Downloading applications ====
-The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selections a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.
+The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selecting a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.
-Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to opened and used as normal.
+Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to be opened and used as normal.
 <imgcaption downloading_apps|Downloading Applications>
@@ Line 183: / Line 183: @@
 This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support.
+=== Hotfix for March 2023 ===
+<WRAP center round important 60%>
+**March 2023 Launcher Login Issue**:\\
+Please see the section below for resolving login issues with the decimal Launcher application.
+</WRAP>
+On March 1st, 2023 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher no longer allowing logins and giving the error: "Error Getting the public key for JWT token (Expand for more details). Error: certificate has expired".
+{{ :decimalauncher:decimal_launcher-march2023-hotfix.png?400 |}}
+To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**):
+  - Click [[https://dotdecimal.sharefile.com/d-s4d39dcc41acd4bc992a47685618ed54e|HERE]] to download the latest version of the decimal Launcher.
+  - Login to [[https://direct.dotdecimal.com|direct.dotdecimal.com]] and in the bottom left Downloads section click the Launcher link.
+After installing this update, you should be back to normal functionality of the software.
+Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, E-Mail: customersupport@dotdecimal.com.
 === Request Failed (401) ===
@@ Line 226: / Line 245: @@
 | direct.dotdecimal.com (64.128.252.104) | 443 |
 | auth.dotdecimal.com | 443 |
-| dotdecimal.us.auth0.com | 443 |
+| auth0.com | 443 |
 | [[https://auth0.com/docs/guides/ip-whitelist|Auth0 IPs]] (Login Authentication) | 443 |
 | [[https://www.microsoft.com/en-us/download/details.aspx?id=56519|Azure EastUS IPs]] (Azure Blob Storage) | 443 |