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direct:userguide [2022/11/01 14:00] – [Ordering Files] dpatenaudedirect:userguide [2022/11/23 13:47] (current) – [Inviting users to your site] dpatenaude
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   - Verify that all files uploaded are displayed. If this is not the case, please contact .decimal customer support for further assistance. It may take a few seconds for your files to appear as they are processed.   - Verify that all files uploaded are displayed. If this is not the case, please contact .decimal customer support for further assistance. It may take a few seconds for your files to appear as they are processed.
-  - Select the file(s) you wish to order.   **NOTE:** //Files must have a status of "**Ready to Order**" in order to finalize and place the order. If this is not the case, follow the guideline of the error status below or contact .decimal customer support for further assistance.//+  - Select the file(s) you wish to order.   **NOTE:** //Files must have a status of "**Ready to Order**" in order to finalize and place the order. If this is not the case, follow the guideline of the [[direct:userguide#order_error_statuses|error status below]] or contact .decimal customer support for further assistance.//
   - Read the Terms and Conditions (By placing an order you are acknowledging your agreement to the terms and conditions).   - Read the Terms and Conditions (By placing an order you are acknowledging your agreement to the terms and conditions).
   - Click the "**Place Order**" button.<imgcaption direct_user_guide_6|Placing an order>{{ :direct:place_order.png?direct&500 |}}</imgcaption>   - Click the "**Place Order**" button.<imgcaption direct_user_guide_6|Placing an order>{{ :direct:place_order.png?direct&500 |}}</imgcaption>
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   - **Ready to Order**: This status is not an error status and means the device is able to be ordered as uploaded   - **Ready to Order**: This status is not an error status and means the device is able to be ordered as uploaded
   - **Order Placed / Ordering**: This is an internal status for .decimal order processing and should not be seen for more than a second or two. If you see your order stuck with this status there may be an internal issue on .decimal's side.   - **Order Placed / Ordering**: This is an internal status for .decimal order processing and should not be seen for more than a second or two. If you see your order stuck with this status there may be an internal issue on .decimal's side.
-    - Solution: If you see your order stuck with this status for more than 10 seconds please contact .decimal customer support.+    * Solution: If you see your order stuck with this status for more than 10 seconds please contact .decimal customer support.
   - **Duplicate of Record in Holding Queue**: There are multiple copies of the same device uploaded in Direct   - **Duplicate of Record in Holding Queue**: There are multiple copies of the same device uploaded in Direct
-    - Solution: Remove the duplicate device and click the 'Refresh' button to re-process your orders in the holding queue.+    * Solution: Remove the duplicate device and click the 'Refresh' button to re-process your orders in the holding queue.
   - **Duplicate of Job #<serial number>**: The device uploaded has already been ordered.   - **Duplicate of Job #<serial number>**: The device uploaded has already been ordered.
-    - Solution: Delete the uploaded duplicate device or contact .decimal to allow ordering of the duplicate order if you need the duplicate device ordered+    * Solution: Delete the uploaded duplicate device or contact .decimal to allow ordering of the duplicate order if you need the duplicate device ordered
   - **Unknown Machine Name**: The treatment machine selected when generating this order does not exist in the machine setups .decimal maintains for your site. This is normally due to a incomplete new customer setup or a change within your facility in machine name. .decimal keeps your machine setups synchronized with your physical site to ensure there are no configuration issues that would lead to a delay of your device being used for treatment.   - **Unknown Machine Name**: The treatment machine selected when generating this order does not exist in the machine setups .decimal maintains for your site. This is normally due to a incomplete new customer setup or a change within your facility in machine name. .decimal keeps your machine setups synchronized with your physical site to ensure there are no configuration issues that would lead to a delay of your device being used for treatment.
-    - Solution: Contact .decimal customer support to address the missing machine from your machine setups.+    * Solution: Contact .decimal customer support to address the missing machine from your machine setups.
   - **Unknown Machine Setup**: The treatment machine selected when generating this order does not match the machine setups .decimal maintains for your site. .decimal keeps your machine setups synchronized with your physical site to ensure there are no configuration issues that would lead to a delay of your device being used for treatment.   - **Unknown Machine Setup**: The treatment machine selected when generating this order does not match the machine setups .decimal maintains for your site. .decimal keeps your machine setups synchronized with your physical site to ensure there are no configuration issues that would lead to a delay of your device being used for treatment.
-    - Solution: Contact .decimal customer support to address the incorrect machine setup+    * Solution: Contact .decimal customer support to address the incorrect machine setup
   - **Machine type mismatch**: The manufacture (e.g.: Varian, Siemens, or Elekta) of the treatment machine selected when generating your order does not match the manufacturer of the machine within the machine setups .decimal maintains for your site. This could cause the ordered device to be manufactured incorrectly.   - **Machine type mismatch**: The manufacture (e.g.: Varian, Siemens, or Elekta) of the treatment machine selected when generating your order does not match the manufacturer of the machine within the machine setups .decimal maintains for your site. This could cause the ordered device to be manufactured incorrectly.
-    - Solution: Contact .decimal customer support to address the incorrect machine setup+    * Solution: Contact .decimal customer support to address the incorrect machine setup
   - **Error: Invalid p.d version for Electron Apertures**: The Electron Aperture was ordered using a p.d version prior to p.d 5.   - **Error: Invalid p.d version for Electron Apertures**: The Electron Aperture was ordered using a p.d version prior to p.d 5.
-    - Solution: Use p.d 5 or later to generate and place the order or contact .decimal customer support to update your p.d version.+    * Solution: Use p.d 5 or later to generate and place the order or contact .decimal customer support to update your p.d version.
   - **Error: <error> -- Line <#>**: This is a generic error to catch problems with the device order file meta data. The <error> and <#> will be populated with the exact error and line number of the order meta data causing a problem.   - **Error: <error> -- Line <#>**: This is a generic error to catch problems with the device order file meta data. The <error> and <#> will be populated with the exact error and line number of the order meta data causing a problem.
-    - Solution: You can attempt to address the issue with your order file if you are aware of the problem, but in most circumstances contacting .decimal customer support will be necessary. +    * Solution: You can attempt to address the issue with your order file if you are aware of the problem, but in most circumstances contacting .decimal customer support will be necessary. 
  
 ===== Viewing Job Status and Tracking an Order ===== ===== Viewing Job Status and Tracking an Order =====
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 These fields are required for all new users and you will be unable to continue adding the new user until they are filled out. These fields are required for all new users and you will be unable to continue adding the new user until they are filled out.
  
 +<WRAP center round info 60%>
 **NOTE:** //Site managers should only invite and add users to their .decimal site for employees of their treatment facility that intended to use .decimal software. This limits the number of user that potentially have access to order history data and .decimal applications that may contain patient data. Abusing the user invitation system is a violation of the .decimal Terms of Service and could result in account suspension.// **NOTE:** //Site managers should only invite and add users to their .decimal site for employees of their treatment facility that intended to use .decimal software. This limits the number of user that potentially have access to order history data and .decimal applications that may contain patient data. Abusing the user invitation system is a violation of the .decimal Terms of Service and could result in account suspension.//
 +</WRAP>
  
-Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog.+Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog. If users are not receiving the email invitation: 
 +  - Ensure the email address for the user is correct 
 +  - Ensure the email is not being sent to the user's spam folder 
 +  - Refer to the [[direct:userguide#site_management_issues|Site Management Troubleshooting]] guide for users not receiving decimal direct email invitations
  
 <imgcaption direct_user_guide_22|User Invite>{{ :direct:user_management_invite_new_user.png?direct&400 |}}</imgcaption> <imgcaption direct_user_guide_22|User Invite>{{ :direct:user_management_invite_new_user.png?direct&400 |}}</imgcaption>
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 ===== Troubleshooting ===== ===== Troubleshooting =====
  
-==== Unable to Upload a File: ==== +Common issues that users may encounter and ways to resolve the issue. 
- +==== Ordering Issues ====
-If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:+
  
 +^  Ordering Issues  ^^
 +| Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:<WRAP>
   - Check your browser settings to make sure javascript is enabled.   - Check your browser settings to make sure javascript is enabled.
   - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).   - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).
-If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.+If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.</WRAP>| 
 + 
 +==== Site Management Issues ==== 
 + 
 +^  Site Management Issues  ^^ 
 +| Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain ''dotdecimal.com'' is added as an allowed sender to bypass your spam/inbox filtering rules. | 
 + 
 + 
 +----
  
 ===== Terms and Conditions ===== ===== Terms and Conditions =====
direct/userguide.1667311248.txt.gz · Last modified: 2022/11/01 14:00 by dpatenaude