Differences

This shows you the differences between two versions of the page.

--- direct:userguide [2022/11/01 14:04] – [Order Error Statuses] dpatenaude
+++ direct:userguide [2022/11/23 13:47] (current) – [Inviting users to your site] dpatenaude
@@ Line 248: / Line 248: @@
 These fields are required for all new users and you will be unable to continue adding the new user until they are filled out.
+<WRAP center round info 60%>
 **NOTE:** //Site managers should only invite and add users to their .decimal site for employees of their treatment facility that intended to use .decimal software. This limits the number of user that potentially have access to order history data and .decimal applications that may contain patient data. Abusing the user invitation system is a violation of the .decimal Terms of Service and could result in account suspension.//
+</WRAP>
-Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog.
+Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog. If users are not receiving the email invitation:
+  - Ensure the email address for the user is correct
+  - Ensure the email is not being sent to the user's spam folder
+  - Refer to the [[direct:userguide#site_management_issues|Site Management Troubleshooting]] guide for users not receiving decimal direct email invitations
 <imgcaption direct_user_guide_22|User Invite>{{ :direct:user_management_invite_new_user.png?direct&400 |}}</imgcaption>
@@ Line 365: / Line 370: @@
 ===== Troubleshooting =====
-==== Unable to Upload a File: ====
+Common issues that users may encounter and ways to resolve the issue.
+==== Ordering Issues ====
-If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:
+^  Ordering Issues  ^^
+| Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:<WRAP>
   - Check your browser settings to make sure javascript is enabled.
   - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).
-If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.
+If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.</WRAP>|
+==== Site Management Issues ====
+^  Site Management Issues  ^^
+| Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain ''dotdecimal.com'' is added as an allowed sender to bypass your spam/inbox filtering rules. |
+----
 ===== Terms and Conditions =====