Differences

This shows you the differences between two versions of the page.

--- direct:userguide [2022/11/23 13:35] – [Inviting users to your site] dpatenaude
+++ direct:userguide [2022/11/23 13:47] (current) – [Inviting users to your site] dpatenaude
@@ Line 255: / Line 255: @@
   - Ensure the email address for the user is correct
   - Ensure the email is not being sent to the user's spam folder
-  - Refer to the [[support:it_troubleshooting#common_issues_and_resolutions|Common IT Issues and Resolutions]] for users not receiving decimal direct email invitations
+  - Refer to the [[direct:userguide#site_management_issues|Site Management Troubleshooting]] guide for users not receiving decimal direct email invitations
 <imgcaption direct_user_guide_22|User Invite>{{ :direct:user_management_invite_new_user.png?direct&400 |}}</imgcaption>
@@ Line 370: / Line 370: @@
 ===== Troubleshooting =====
-==== Unable to Upload a File: ====
+Common issues that users may encounter and ways to resolve the issue.
+==== Ordering Issues ====
-If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:
+^  Ordering Issues  ^^
+| Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:<WRAP>
   - Check your browser settings to make sure javascript is enabled.
   - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).
-If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.
+If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.</WRAP>|
+==== Site Management Issues ====
+^  Site Management Issues  ^^
+| Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain ''dotdecimal.com'' is added as an allowed sender to bypass your spam/inbox filtering rules. |
+----
 ===== Terms and Conditions =====