direct:userguide
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
direct:userguide [2022/11/23 13:41] – [Users not receiving decimal Direct email invites] dpatenaude | direct:userguide [2022/11/23 13:47] (current) – [Inviting users to your site] dpatenaude | ||
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- Ensure the email address for the user is correct | - Ensure the email address for the user is correct | ||
- Ensure the email is not being sent to the user's spam folder | - Ensure the email is not being sent to the user's spam folder | ||
- | - Refer to the [[support:it_troubleshooting#common_issues_and_resolutions|Common IT Issues and Resolutions]] for users not receiving decimal direct email invitations | + | - Refer to the [[direct:userguide#site_management_issues|Site Management Troubleshooting]] guide for users not receiving decimal direct email invitations |
< | < | ||
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===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
+ | Common issues that users may encounter and ways to resolve the issue. | ||
==== Ordering Issues ==== | ==== Ordering Issues ==== | ||
- | Common issues that can be encountered while attempting to place an order. | + | ^ Ordering Issues |
- | + | | Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:< | |
- | === Unable to Upload a File: === | + | |
- | + | ||
- | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps: | + | |
- Check your browser settings to make sure javascript is enabled. | - Check your browser settings to make sure javascript is enabled. | ||
- Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome). | - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome). | ||
- | If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613. | + | If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.</ |
- | + | ||
- | ==== Management Issues ==== | + | |
- | + | ||
- | Common issues that can be encountered when performing Site Management. | + | |
- | ==== Users not receiving decimal Direct email invites | + | ==== Site Management Issues |
- | IT security protocols may include filters that block invitation emails. Please ensure the domain '' | + | ^ Site Management Issues |
+ | | Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain '' | ||
direct/userguide.1669210860.txt.gz · Last modified: 2022/11/23 13:41 by dpatenaude