Differences

This shows you the differences between two versions of the page.

--- direct:userguide [2022/11/23 13:44] – [Troubleshooting] dpatenaude
+++ direct:userguide [2022/11/23 13:47] (current) – [Inviting users to your site] dpatenaude
@@ Line 255: / Line 255: @@
   - Ensure the email address for the user is correct
   - Ensure the email is not being sent to the user's spam folder
-  - Refer to the [[support:it_troubleshooting#common_issues_and_resolutions|Common IT Issues and Resolutions]] for users not receiving decimal direct email invitations
+  - Refer to the [[direct:userguide#site_management_issues|Site Management Troubleshooting]] guide for users not receiving decimal direct email invitations
 <imgcaption direct_user_guide_22|User Invite>{{ :direct:user_management_invite_new_user.png?direct&400 |}}</imgcaption>
@@ Line 369: / Line 369: @@
 ----
 ===== Troubleshooting =====
+Common issues that users may encounter and ways to resolve the issue.
+==== Ordering Issues ====
 ^  Ordering Issues  ^^
@@ Line 375: / Line 378: @@
   - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).
 If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.</WRAP>|
+==== Site Management Issues ====
 ^  Site Management Issues  ^^
 | Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain ''dotdecimal.com'' is added as an allowed sender to bypass your spam/inbox filtering rules. |
-==== Ordering Issues ====
-Common issues that can be encountered while attempting to place an order.
-=== Unable to Upload a File: ===
-If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:
-  - Check your browser settings to make sure javascript is enabled.
-  - Try changing the browser you're using (e.g.: use Microsoft Edge instead of Chrome).
-If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613.
-==== Management Issues ====
-Common issues that can be encountered when performing Site Management.
-==== Users not receiving decimal Direct email invites ====
-IT security protocols may include filters that block invitation emails. Please ensure the domain ''dotdecimal.com'' is added as an allowed sender to bypass your spam/inbox filtering rules.