support:it_troubleshooting
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support:it_troubleshooting [2022/12/06 15:59] – [Common Issues and Resolutions] dpatenaude | support:it_troubleshooting [2023/02/16 18:30] (current) – [Common Issues and Resolutions] dpatenaude | ||
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* .decimal applications require specific urls(or IPs) and ports to be unblocked and unimpeded in order to authenticate and place orders to .decimal' | * .decimal applications require specific urls(or IPs) and ports to be unblocked and unimpeded in order to authenticate and place orders to .decimal' | ||
* **Note:** If using p.d 5.3 you'll also need to ensure update.dotdecimal.com (65.128.252.105) port 443 is also fully accessible. | * **Note:** If using p.d 5.3 you'll also need to ensure update.dotdecimal.com (65.128.252.105) port 443 is also fully accessible. | ||
- | - **Proxies / Web Security Appliance (WSA)**: | + | - **Proxies**: |
- | * Some WSAs will attempt to decrypt and inspect our HTTPS traffic. Some customers have needed to include an exception in this network security device as this can impact and cause our encrypted and authenticated HTTPS traffic to encounter errors while in transit between the client software installed at the clinical facility and .decimal' | + | * .decimal internet traffic imposes strict client/server verification to ensure secure connections between the software installed at the clinic and our servers. As such, traffic from .decimal applications may encounter issues if a proxy is re-routing .decimal' |
- | * Errors Include: ''" | + | - **Web Security Appliance (WSA)**: |
+ | * Some network security hardware (notably Proxies or WSAs) will attempt to decrypt and inspect our HTTPS traffic. Some customers have needed to include an exception in this network security device as this can impact and cause our encrypted and authenticated HTTPS traffic to encounter errors while in transit between the client software installed at the clinical facility and .decimal' | ||
+ | * Errors | ||
* Common Required SSL Exemptions include (refer to the [[support: | * Common Required SSL Exemptions include (refer to the [[support: | ||
* '' | * '' | ||
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Running the compatibility checker will ensure that all required .decimal IP addresses and ports are not being blocked. | Running the compatibility checker will ensure that all required .decimal IP addresses and ports are not being blocked. | ||
+ | |||
+ | Download the Compatibility Checker by logging in to [[https:// | ||
<WRAP center round info 80%> | <WRAP center round info 80%> |
support/it_troubleshooting.1670342384.txt.gz · Last modified: 2022/12/06 15:59 by dpatenaude