Differences

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--- decimalauncher:decimallauncher [2024/12/27 15:19] – [Required URLs] decimal
+++ decimalauncher:decimallauncher [2025/02/28 14:27] (current) – [Hotfix for March 2023] decimal
@@ Line 184: / Line 184: @@
 This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support.
-=== Hotfix for March 2023 ===
+=== Hidden Text Error for February 2025 ===
 <WRAP center round important 60%>
-**March 2023 Launcher Login Issue**:\\
+**February 2025 Launcher Login Hidden Text Error**:\\
-Please see the section below for resolving login issues with the decimal Launcher application.
+Please see the section below for resolving login issues where text does not appear while typing in the decimal Launcher application.
 </WRAP>
-On March 1st, 2023 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher no longer allowing logins and giving the error: "Error Getting the public key for JWT token (Expand for more details). Error: certificate has expired".
+On February 28th, 2025 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher having a minor display error, where the placeholder text "Email Address" and "Password" does not shrink away while typing as shown below. Please note that this issue is only a display error and the text you are typing is properly being entered into the application. So the decimal Launcher Application can continue to be used as normal, you just will not be able to see the first 14 characters typed in the email or password fields.
-{{ :decimalauncher:decimal_launcher-march2023-hotfix.png?400 |}}
+{{ :decimalauncher:launcher_error_feb2025.png?650 |}}
-To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**):
+We are working on a fix to correct the issue and the Launcher Application will automatically update when this fix is released. No further action is needed at this time, you may simply continue to use the Launcher application normally.
-  - Click [[https://dotdecimal.sharefile.com/d-s4d39dcc41acd4bc992a47685618ed54e|HERE]] to download the latest version of the decimal Launcher.
+Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at E-Mail: customersupport@dotdecimal.com or Phone: 1.800.255.1613.
-  - Login to [[https://direct.dotdecimal.com|direct.dotdecimal.com]] and in the bottom left Downloads section click the Launcher link.
-After installing this update, you should be back to normal functionality of the software.
-Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, E-Mail: customersupport@dotdecimal.com.
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