Differences

This shows you the differences between two versions of the page.

--- decimalauncher:decimallauncher [2023/03/03 14:50] – [Hotfix for March 2023] dpatenaude
+++ decimalauncher:decimallauncher [2025/02/28 14:27] (current) – [Hotfix for March 2023] decimal
@@ Line 81: / Line 81: @@
 ===== Installing Applications =====
 ==== Downloading applications ====
-The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selections a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.
+The primary function of the Launcher is to download .decimal applications. After logging into the Launcher and selecting a site you will be presented with the applications available for that site. After selecting an app if you do not have it installed then the Launcher will have a "Download" button available.
-Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to opened and used as normal.
+Pressing the “download” button will download the version of the app that is listed. After downloading or if you have the app already installed the button will change to a “Launch” button. The application is now ready to be opened and used as normal.
 <imgcaption downloading_apps|Downloading Applications>
@@ Line 184: / Line 184: @@
 This section details a few very common errors and resolutions end users can experience while using the decimal Launcher. If you experience an issue not on this list or have questions please contact .decimal customer support.
-=== Hotfix for March 2023 ===
+=== Hidden Text Error for February 2025 ===
 <WRAP center round important 60%>
-**March 2023 Launcher Login Issue**:\\
+**February 2025 Launcher Login Hidden Text Error**:\\
-Please see the section below for resolving login issues with the decimal Launcher application.
+Please see the section below for resolving login issues where text does not appear while typing in the decimal Launcher application.
 </WRAP>
-On March 1st, 2023 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher no longer allowing logins and giving the error: "Error Getting the public key for JWT token (Expand for more details). Error: certificate has expired".
+On February 28th, 2025 .decimal's cloud authentication provider performed maintenance on their services. This resulted in the decimal Launcher having a minor display error, where the placeholder text "Email Address" and "Password" does not shrink away while typing as shown below. Please note that this issue is only a display error and the text you are typing is properly being entered into the application. So the decimal Launcher Application can continue to be used as normal, you just will not be able to see the first 14 characters typed in the email or password fields.
-{{ :decimalauncher:decimal_launcher-march2023-hotfix.png?400 |}}
+{{ :decimalauncher:launcher_error_feb2025.png?650 |}}
-To correct the issue, you must download and install our newest decimal Launcher client using one of the following options below (**Note: this download and install does not require administrator privileges and should take under 5 minutes**):
+We are working on a fix to correct the issue and the Launcher Application will automatically update when this fix is released. No further action is needed at this time, you may simply continue to use the Launcher application normally.
-  - Click [[https://dotdecimal.sharefile.com/d-s4d39dcc41acd4bc992a47685618ed54e|HERE]] to download the latest version of the decimal Launcher.
+Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at E-Mail: customersupport@dotdecimal.com or Phone: 1.800.255.1613.
-  - Login to [[https://direct.dotdecimal.com|direct.dotdecimal.com]] and in the bottom left Downloads section click the Launcher link.
-After installing this update, you should be back to normal functionality of the software.
-Sorry for any inconvenience. If you have any questions please contact .decimal Customer Support at Phone: 1.800.255.1613, E-Mail: customersupport@dotdecimal.com.
 === Request Failed (401) ===
@@ Line 222: / Line 218: @@
 ==== Minimum System Requirements ====
-| Operating System | 64-bit Windows 10 |
+| Operating System | 64-bit Windows 10/11 |
 | Processor        | Dual Core 2.2+ GHz Intel or equivalent processor  |
 | Memory           | 4 GB RAM |
@@ Line 231: / Line 227: @@
 | Permissions      | Local user install permissions (non-admin) |
-**Note: decimal Launcher is a lightweight [[https://www.electronjs.org/|ElectronJS]] application and does not require moderate hardware resources. But the applications it installs and manages could require much more substantial resources. Refer to each app's individual userguide for it's specific hardware system requirements.**
+**Note: decimal Launcher is a lightweight [[https://www.electronjs.org/|ElectronJS]] application and does not require moderate hardware resources. But the applications it installs and manages could require much more substantial resources. Refer to each app's individual userguide for its specific hardware system requirements.**
@@ Line 255: / Line 251: @@
 ;#;
-//Copyright © 2020 .decimal, LLC.
+//Copyright © 2020-2024 .decimal, LLC.
 All Rights Reserved.// \\
 .decimal, LLC. 121 Central Park Place, Sanford, FL 32771. 1-800-255-1613
 ;#;