Disclaimer: This guide only encompasses the use of the .decimal Direct website, for guidance with other .decimal software please look to the “Help” tab in the Direct website or our help site
decimal Direct is a web based interface used to facilitate ordering and tracking of patient specific devices from .decimal, LLC.
As such, decimal Direct interface is designed with the customer in mind and provides:
A internet based method of ordering patient specific medical devices for manufacturing by .decimal, LLC. The ability to view the real time status of ordered parts as they go through the manufacturing process. A direct link to the shipping vendor tracking system allowing the user to track the shipment or parts. The ability to download order summary reports for ordered parts. Options for managing email order and shipment confirmations.
The following guide videos are provided for a quick look at some basic decimal Direct features:
If you are a first time user, and have not been assigned a user name and password or you have forgotten your user name and password, please contact .decimal's Customer Support staff at 1-800-255-1613.
Once you have your username and password:
NOTE: Once you are done with your Direct session it is best to hit the “Logout” button rather than just closing the browser. This will ensure no one accidentally accesses your logged in session.
Ordering devices through decimal Direct is the process you perform to send your patient's custom files to .decimal, LLC. This process provides:
Files are manually browsed for and uploaded using decimal Direct. The files are then sent to the “File Holding Queue” for batching and order completion.
Once files have been manually uploaded they will be shown in the “File Holding Queue”. In this holding queue you can select and expand each individual file to view detailed order information and remove or re-upload files as needed.
To finalize and place the order:
Devices uploaded to Direct for ordering can sometimes hit an error. Typically this is the result of a configuration change or an issue .decimal staff must address. See below for a list of each status and a description and solution for how to resolve the error status:
Detailed information can be viewed for ordered parts from the Job Status list. This information includes some basic details from the order file as well as manufacturing status and shipment tracking information.
An order summary report can be downloaded and printed from the Job Status list for all ordered devices.
The status page provides a UI for estimating the date upon which a part will ship. Simply select a part type from the dropdown, pick a date upon which the order will be placed, and check/uncheck the box indicating what time of day the order will be placed.
Note: For existing jobs, the estimate shown in the “Ship Date” column will be more accurate.
From the user preferences page, users have the ability to change their decimal Direct login password. The following requirements must be met to change:
NOTE: Users must be logged in in order to change their password. If you've forgotten your decimal Direct username or password, you must contact .decimal's Customer Support staff at 1-800-255-1613 to have your password reset.
If you are logged in using your email, instead of changing your password in direct, you will be presented with an option to reset your password via a password reset link This link will automatically be sent to the email tied to your user account and the steps in the email can be followed to reset your password.
If you are logged in using your email, you can set up two factor authentication by clicking the “Enable Multifactor Authentication” button. This will open a new tab where you can set up multifactor authentication for your account.
Once multifactor authentication has been enabled, the security tab will be changed, and there will be an option to disable multifactor authentication.
Additionally from this page, users have the ability to enable and add email addresses for order and shipment confirmations:
For each email confirmation alert, users can specify the following email options:
Also from this page, users have the ability to update some of their user information. There are four fields that can be updated using the Direct site:
If you are the Site Administrator you will see an additional tab on the side bar of Direct labeled “Manage”.
This page allows you a few options for managing your site that would previously require the assistance of .decimal support staff.
Once you select your site from the dropdown, you will see a list the display name and default shipping information for your site. The display name will change how the site is shown on direct.
Once you select your site from the dropdown, you will see a list of all the applications available for that site. You will be able to see your currently selected version of each app and be able to update it using the drop down.
NOTE: Updating this value makes the change for all users in your site. The next time they launch the app through the .decimal Launcher it will download the selected version for them.
If you wish to use sandbox versions for your apps, you must select the “Show Sandbox Versions” check box. Doing so will display a similar list of apps and versions for the sandbox environment.
NOTE: Updating this value functions the same as the clinical version, as described above.
If you select the “Users” tab on this page you will be taken to the user list for this site. The users information is displayed, along with a checkmark or x in a circle indicating whether they have multifactor authentication enabled. Here you can see, edit, add, and remove users for the selected site. If extra security is necessary, the “Require MFA” switch may be enabled, requiring all members of the site to log in with Multi-Factor Authentication.
In order to add a new user to your site simply hit the “ADD USER” button and you will be prompted to enter the email of the user you wish to add. If the user is an existing decimal User then they will simply be added to your site along with any sites they currently belong too.
If the email that has been entered does not belong to an existing decimal user a new one will need to be created before being added to your site. Direct will prompt you to enter the following fields for the new user:
These fields are required for all new users and you will be unable to continue adding the new user until they are filled out.
NOTE: Site managers should only invite and add users to their .decimal site for employees of their treatment facility that intended to use .decimal software. This limits the number of user that potentially have access to order history data and .decimal applications that may contain patient data. Abusing the user invitation system is a violation of the .decimal Terms of Service and could result in account suspension.
Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog. If users are not receiving the email invitation:
You can also use this page to manage your existing users, for example if you wish to update the user information for any of your users you can simply select the “Edit” option for that user. You will see the fields you are available to update for this user displayed, and when you are finished updating the user simply “save” your changes and you will be taken back to the manage page.
You can also edit the permissions granted to this user from the following options:
More app specific definitions of what these permissions mean can me found in the application's help documents:
NOTE: Users can only have one level of permission granted to them at one time.
Newly invited users will be sent an invitation email. If the email needs to be resent for any reason, the invitation can be reset from the edit user dialog.
Additionally if you no longer wish to have a particular user in this site selecting the “Remove User” option when editing will remove that user from the site.
NOTE: You are unable to remove site owners, you must demote them to a normal user first. Also this will NOT affect any of the user's other sites or remove them as a decimal user they will simply no longer be a part of your site.
Finally, you are also able to promote other users to be site owners and they will be granted all the same rights to manage apps, invite/edit users, and any other permission tied to site ownership. As a site owner all you have to do to promote another user is to check the “Manager” checkbox by that user's name.
Direct will provide you with a confirmation message and once that is approved that user will be a site owner as well. If you wish to demote a site owner you just simply un-check the box and confirm the removal of this user's owner rights.
NOTE: You may not demote the last remaining owner this way.
Some .decimal applications have permissions that can be changed, either site wide for all users, or on a single user-by-user basis. These permissions can be seen in the “App Permissions” tab. Site wide permissions are shown at the top, and user permissions are underneath. Clicking on a user will show or hide the permissions applied to them. The checkbox to the right indicates whether a permission is enabled. Permissions noted as “*managed by .decimal” can not be changed by users and must be changed by .decimal staff (e.g.: this is a separate purchased license).
The .decimal Applications with app specific permissions include:
An example of the application permissions are shown below (note, these permissions may differ from what you see in Direct and have available in your local version of your applications).
To modify the permissions, click the edit button. This will allow the permission boxes to be checked and unchecked, with the exception of permissions managed by .decimal. Remember to click “Save” when your changes are complete, or “Cancel” to discard them.
While each individual user can manage their own email notification settings as described in the section above, as a site manager you can also control a secondary list of email addresses to receive notifications regardless of which user in your site orders a part.
As stated a user's personal email settings still apply regardless of what is listed here when they order a part. Meaning, if the Site Emails list is empty but they choose to receive email notifications when their part ships then they will still receive their desired email.
If you wish to edit this list simply press the “Edit” button and this will open the editing interface.
Pressing the plus icon labeled “Add Email” will allow you to add any number of emails to this list. When adding a new email to the list you will see the following:
The following devices are compatible for using .decimal Direct:
Windows/Apple Computers (recommended)
*Some functionality may be limited on this device. Using the device in landscape mode will provide the best user experience.
The following web browsers are supported and recommended for using .decimal Direct:
The following web browsers are supported but not recommended due to compatibility issues:
The following web browsers are not supported due to missing features and security issues:
Common issues that users may encounter and ways to resolve the issue.
Ordering Issues | |
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Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:
If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at 1-800-255-1613. |
Site Management Issues | |
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Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain dotdecimal.com is added as an allowed sender to bypass your spam/inbox filtering rules. |
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