Differences

This shows you the differences between two versions of the page.

--- direct:userguide [2024/11/27 17:49] – [Supported Devices & Browsers] decimal
+++ direct:userguide [2024/12/02 13:56] (current) – Reformatting kerhart
@@ Line 22: / Line 22: @@
   * Options for managing email order and shipment confirmations.
-==== Video Guides ====
+===== Video Guides =====
 The following guide videos are provided for a quick look at some basic decimal Direct features:
@@ Line 29: / Line 29: @@
   - [[https://dotdecimal.com/help/|.decimal Training Portal Videos]]
-==== Step-By-Step Tutorials ====
+===== Step-By-Step Tutorials =====
 The following links each provide detailed instructions for a specific decimal Direct feature:
@@ Line 40: / Line 40: @@
-==== Site / User Management ====
+===== Site / User Management =====
 The following links each provide detailed instructions for using the decimal Direct Site Management features:
   - [[direct:userguide:site_management|Site Management]]
-==== Direct Version History ====
-  * [[direct:direct_versions|decimal Direct Release Notes]]
 ----
-==== How do I access decimal Direct? ====
+===== How do I access decimal Direct? =====
-If you are a first time user, and have not been assigned a user name and password or you have forgotten your user name and password, please contact .decimal's Customer Support staff at 1-800-255-1613.
+If you are a returning user and cannot remember your username or password, we recommend first trying to reset your password:
+  * Open the direct.dotdecimal.com website.
+  * Click the Login button.
+  * Enter the email address associated with your account and click Next.
+  * Once the new authentication screen appears, click the "Forget or reset password?" link and follow the instructions to update your password.
+If you do not receive the password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.
 ----
 ===== Ordering Patient Specific Devices =====
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 ===== Technical Info =====
+==== Direct Version History ====
+  * [[direct:direct_versions|decimal Direct Release Notes]]
 ==== Supported Devices & Browsers ====
@@ Line 88: / Line 96: @@
 The following web browsers are not supported due to missing features and security issues:
   - Internet Explorer (10 and below)
 ==== Required Browser Settings: ====