Disclaimer: This guide only encompasses the use of the .decimal Direct website. For guidance with other .decimal software please look to the “Help” tab in the Direct website or our help site

decimal Direct is a web-based interface used to facilitate ordering and tracking of patient specific devices from .decimal, LLC.

Fig. 1: The .decimal Landing Page

As such, the decimal Direct interface is designed with the customer in mind and provides:

• An internet-based method of ordering patient-specific medical devices for manufacturing by .decimal, LLC.
• The ability to view the real time status of ordered parts as they go through the manufacturing process.
• A direct link to the shipping vendor tracking system allowing the user to track the shipment or parts.
• The ability to download order summary reports for ordered parts.
• Options for managing email order and shipment confirmations.

The following guide videos are provided for a quick look at some basic decimal Direct features:

1. decimal Direct Quick Look
2. .decimal Training Portal Videos

The following links each provide detailed instructions for a specific decimal Direct feature:

1. Logging in to .decimal Direct
2. Checking Order Status / Tracking an Order
3. Ordering a Standard Electron Cutout
4. Product Shipping Estimate Calculator
5. Setting User Preferences

The following links each provide detailed instructions for using the decimal Direct Site Management features:

1. Site Management

If you are a returning user and cannot remember your username or password, we recommend first trying to reset your password:

• Open the direct.dotdecimal.com website.
• Click the Login button.
• Enter the email address associated with your account and click Next.
• Once the new authentication screen appears, click the “Forget or reset password?” link and follow the instructions to update your password.

If you do not receive the password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.

The process for placing an order with a patient's custom files is through the p.d software. On rare occasions, it may be necessary to load .dec files that were created by the p.d software based on a patient's files. This is usually done by .decimal personnel.

If it becomes necessary to upload a patient's .dec files to complete an order, full instructions for uploading the patient's files and placing the order can be found here, along with a list of possible error codes.

• decimal Direct Release Notes

The following devices are compatible for using .decimal Direct:

1. Windows Computers (recommended)
2. Apple Computers
3. Apple iPad
4. Apple iPhone*
5. Android Phone*

*Some functionality may be limited on these devices. Using the device in landscape mode will provide the best user experience.

The following web browsers are supported and recommended for using .decimal Direct:

1. Google Chrome
2. Mozilla Firefox
3. Microsoft Edge
4. Apple Safari

The following web browsers are supported but not recommended due to compatibility issues:

1. Internet Explorer (11+)

The following web browsers are not supported due to missing features and security issues:

1. Internet Explorer (10 and below)

1. Javascript must be enabled.

Common issues that users may encounter and ways to resolve the issue.

• decimal Direct Terms and Conditions

• decimal Direct Processing Agreement