Table of Contents
.decimal Direct User Guide
Disclaimer: This guide only encompasses the use of the .decimal Direct website. For guidance with other .decimal software please look to the “Help” tab in the Direct website or our help site
Overview
decimal Direct is a web-based interface used to facilitate ordering and tracking of patient specific devices from .decimal, LLC.
As such, the decimal Direct interface is designed with the customer in mind and provides:
- An internet-based method of ordering patient-specific medical devices for manufacturing by .decimal, LLC.
- The ability to view the real time status of ordered parts as they go through the manufacturing process.
- A direct link to the shipping vendor tracking system allowing the user to track the shipment or parts.
- The ability to download order summary reports for ordered parts.
- Options for managing email order and shipment confirmations.
Video Guides
The following guide videos are provided for a quick look at some basic decimal Direct features:
Step-By-Step Tutorials
The following links each provide detailed instructions for a specific decimal Direct feature:
Site / User Management
The following links each provide detailed instructions for using the decimal Direct Site Management features:
How do I access decimal Direct?
If you are a returning user and cannot remember your username or password, we recommend first trying to reset your password:
- Open the direct.dotdecimal.com website.
- Click the Login button.
- Enter the email address associated with your account and click Next.
- Once the new authentication screen appears, click the “Forget or reset password?” link and follow the instructions to update your password.
If you do not receive the password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.
Ordering Patient Specific Devices
The process for placing an order with a patient's custom files is through the p.d software. On rare occasions, it may be necessary to load .dec files that were created by the p.d software based on a patient's files. This is usually done by .decimal personnel.
If it becomes necessary to upload a patient's .dec files to complete an order, full instructions for uploading the patient's files and placing the order can be found here, along with a list of possible error codes.
Technical Info
Direct Version History
Supported Devices & Browsers
The following devices are compatible for using .decimal Direct:
- Windows Computers (recommended)
- Apple Computers
- Apple iPad
- Apple iPhone*
- Android Phone*
*Some functionality may be limited on these devices. Using the device in landscape mode will provide the best user experience.
The following web browsers are supported and recommended for using .decimal Direct:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
The following web browsers are supported but not recommended due to compatibility issues:
- Internet Explorer (11+)
The following web browsers are not supported due to missing features and security issues:
- Internet Explorer (10 and below)
Required Browser Settings:
- Javascript must be enabled.
Troubleshooting
Common issues that users may encounter and ways to resolve the issue.
Ordering Issues
Ordering Issues | |
---|---|
Unable to Upload a File | If you are having trouble uploading a file to the Direct Holding Queue please step through the following troubleshooting steps:
If after trying the above troubleshooting steps you are unable to resolve your issue, please contact .decimal Customer Support at customersupport@dotdecimal.com or 1-800-255-1613. |
Site Management Issues
Site Management Issues | |
---|---|
Users not receiving account invitation email | IT security protocols may include filters that block invitation emails. Please ensure the domain dotdecimal.com is added as an allowed sender to bypass your spam/inbox filtering rules. |
Terms and Conditions
Processing Agreement
USR-018
Copyright © 2020-Present .decimal, LLC. All Rights Reserved.
121 Central Park Place, Sanford, FL 32771
1-800-255-1613