decimal App Documentation

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direct:userguide [2024/11/27 17:55] – [How do I access decimal Direct?] decimaldirect:userguide [2025/09/29 12:14] (current) – [Supported Devices & Browsers] kerhart
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 decimal Direct is a web-based interface used to facilitate ordering and tracking of patient specific devices from .decimal, LLC. decimal Direct is a web-based interface used to facilitate ordering and tracking of patient specific devices from .decimal, LLC.
  
-<imgcaption direct_user_guide_1|The .decimal Landing Page>{{ :direct:landing.png?direct&500 |}}</imgcaption>+<imgcaption direct_user_guide_1|The .decimal Direct Landing Page>{{ :direct:landing.png?direct&500 |}}</imgcaption>
  
  
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 As such, the decimal Direct interface is designed with the customer in mind and provides: As such, the decimal Direct interface is designed with the customer in mind and provides:
  
-  * An internet-based method of ordering patient-specific medical devices for manufacturing by .decimal, LLC. 
   * The ability to view the real time status of ordered parts as they go through the manufacturing process.   * The ability to view the real time status of ordered parts as they go through the manufacturing process.
   * A direct link to the shipping vendor tracking system allowing the user to track the shipment or parts.   * A direct link to the shipping vendor tracking system allowing the user to track the shipment or parts.
   * The ability to download order summary reports for ordered parts.   * The ability to download order summary reports for ordered parts.
   * Options for managing email order and shipment confirmations.   * Options for managing email order and shipment confirmations.
 +  * An internet-based method of ordering standard shape medical devices for manufacturing by .decimal, LLC.
  
-==== Video Guides ====+===== Video Guides =====
  
 The following guide videos are provided for a quick look at some basic decimal Direct features: The following guide videos are provided for a quick look at some basic decimal Direct features:
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   - [[https://dotdecimal.com/help/|.decimal Training Portal Videos]]   - [[https://dotdecimal.com/help/|.decimal Training Portal Videos]]
  
-==== Step-By-Step Tutorials ====+===== Step-By-Step Tutorials =====
  
 The following links each provide detailed instructions for a specific decimal Direct feature: The following links each provide detailed instructions for a specific decimal Direct feature:
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-==== Site / User Management ====+===== Site / User Management =====
  
 The following links each provide detailed instructions for using the decimal Direct Site Management features: The following links each provide detailed instructions for using the decimal Direct Site Management features:
  
   - [[direct:userguide:site_management|Site Management]]   - [[direct:userguide:site_management|Site Management]]
-==== Direct Version History ==== 
- 
-  * [[direct:direct_versions|decimal Direct Release Notes]] 
  
 ---- ----
  
-==== How do I access decimal Direct? ====+===== How do I access decimal Direct? =====
  
-If you are a returning user and cannot remember your username or password, we recommend first trying to reset your password: +If you are a returning user and cannot remember your username or password, we recommend first trying to request your username and/or reset your password: 
   * Open the direct.dotdecimal.com website.   * Open the direct.dotdecimal.com website.
   * Click the Login button.   * Click the Login button.
-  * Enter the email address associated with your account and click Next. +  * To request your username, click the "Forgot username?" link on this page. 
-  * Once the new authentication screen appears, click the "Forget or reset password?" link and follow the instructions to update your password.+    * A new page will load asking you to enter your email address, do this and click next.  
 +    * An email with your username will sent to the provided email address if that address is associated with a valid .decimal user account. 
 +  * To reset your password, enter the email address associated with your account on the initial login screen and click Next. 
 +    * Once the new authentication screen appears, click the "Forget or reset password?" link and follow the instructions to update your password.
  
-If you do not receive the password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.+If you do not receive the username or password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.
  
 ---- ----
 +
 ===== Ordering Patient Specific Devices ===== ===== Ordering Patient Specific Devices =====
  
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 ===== Technical Info ===== ===== Technical Info =====
 +
 +==== Direct Version History ====
 +
 +  * [[direct:direct_versions|decimal Direct Release Notes]]
  
 ==== Supported Devices & Browsers ==== ==== Supported Devices & Browsers ====
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   - Microsoft Edge   - Microsoft Edge
   - Apple Safari   - Apple Safari
-The following web browsers are supported but **not recommended** due to compatibility issues: 
  
-  - Internet Explorer (11+) 
 The following web browsers are not supported due to missing features and security issues: The following web browsers are not supported due to missing features and security issues:
-  - Internet Explorer (10 and below)+  - Internet Explorer (any version) 
 ==== Required Browser Settings: ==== ==== Required Browser Settings: ====
  
direct/userguide.1732730124.txt.gz · Last modified: by decimal