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direct:userguide [2025/09/29 12:05] – [Overview] Not an ordering portal kerhartdirect:userguide [2025/09/29 12:14] (current) – [Supported Devices & Browsers] kerhart
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 ===== How do I access decimal Direct? ===== ===== How do I access decimal Direct? =====
  
-If you are a returning user and cannot remember your username or password, we recommend first trying to reset your password: +If you are a returning user and cannot remember your username or password, we recommend first trying to request your username and/or reset your password: 
   * Open the direct.dotdecimal.com website.   * Open the direct.dotdecimal.com website.
   * Click the Login button.   * Click the Login button.
-  * Enter the email address associated with your account and click Next. +  * To request your username, click the "Forgot username?" link on this page. 
-  * Once the new authentication screen appears, click the "Forget or reset password?" link and follow the instructions to update your password.+    * A new page will load asking you to enter your email address, do this and click next.  
 +    * An email with your username will sent to the provided email address if that address is associated with a valid .decimal user account. 
 +  * To reset your password, enter the email address associated with your account on the initial login screen and click Next. 
 +    * Once the new authentication screen appears, click the "Forget or reset password?" link and follow the instructions to update your password.
  
-If you do not receive the password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.+If you do not receive the username or password reset email or you are a first time user, and have not been assigned a user name and password please contact .decimal's Customer Support staff at 1-800-255-1613 for further assistance.
  
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   - Microsoft Edge   - Microsoft Edge
   - Apple Safari   - Apple Safari
-The following web browsers are supported but **not recommended** due to compatibility issues: 
  
-  - Internet Explorer (11+) 
 The following web browsers are not supported due to missing features and security issues: The following web browsers are not supported due to missing features and security issues:
-  - Internet Explorer (10 and below)+  - Internet Explorer (any version)
  
 ==== Required Browser Settings: ==== ==== Required Browser Settings: ====
direct/userguide.1759147554.txt.gz · Last modified: by kerhart