Differences

This shows you the differences between two versions of the page.

--- pdotd:pdotd [2021/10/14 16:59] – [User Guide] dpatenaude
+++ pdotd:pdotd [2024/01/29 18:10] (current) – [p.d Overview] kerhart
@@ Line 3: / Line 3: @@
 {{:p.d.png?nolink&100 |}} p.d is a Windows based software that allows customers to import DICOM patients and order .decimal devices for use in planning and delivery of photon, electron, and proton radiation therapy.
-Users, access, and permissions for the p.d are managed by the [[https://direct.dotdecimal.com|.decimal Direct]] service.
+Users, access, and permissions for the p.d software are managed by the [[https://direct.dotdecimal.com|.decimal Direct]] service.
 ===== User Guide =====
@@ Line 22: / Line 22: @@
 ^ Permission Level ^ Available Permissions ^
 | **Default     ** | A default user with normal user permissions \\ - Recommended permission level for all dosimetry personnel |
-| **Research    ** | Elevated default user than can access limited machine commissioning |
+| **Elevated    ** | Elevated user with physics access \\ - Organization Configuration \\ - Machine Commissioning |
-| **Physics     ** | Elevated user with physics access \\ - Organization Configuration \\ - Machine Commissioning |
 </WRAP>\\
+===== System Requirements and Security =====
+The following documents provide the system requirements and security overview for p.d 5.4:
+  * [[pdotd:rn-29|RN-29: p.d 5.4 System Requirements]]
+  * [[pdotd:rn-30|RN-30: p.d 5.4 Software and Security Overview]]
+  * [[pdotd:general-security|General Security Statement (p.d 5.4)]]
+  * {{ :pdotd:p.d_setup_overview.pdf |p.d 5.4 Site Setup Overview}}
 ====== Support ======
-For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at: appsupport@dotdecimal.com or 1-800-255-1613.
+For questions, comments, support requests, bug reporting, or to schedule a training session, please contact our customer support team at: customersupport@dotdecimal.com or 1-800-255-1613.
+==== IT/Network Troubleshooting ====
+In some cases IT infrastructure at a hospital or clinic can block or manipulate HTTPS traffic that causes issues with using the software. Refer to the [[support:it_troubleshooting|IT/Network Troubleshooting]] document for help and guidance on allowing .decimal's software to communicate with our servers.
+==== Software Troubleshooting ====
+Common Issues and resolutions for p.d:
+  * **Issues when using p.d over Remote Desktop**
+    * [[support:pdotd:softwareissues#loadlibrary_failed|LoadLibrary failed with error <#>: The parameter is incorrect]]
+    * [[support:pdotd:softwareissues#unstable_pd_crashes_and_or_missing_ct_images_and_structures|Unstable crashes AND/OR CT images and structures are not displayed]]
 ----
-<WRAP center 10%>//USR-014//</WRAP>
+<WRAP centeralign>Copyright © 2020-Present .decimal LLC. All Rights Reserved. \\ 121 Central Park Place, Sanford, FL 32771 \\ 1-800-255-1613</WRAP>
-<WRAP centeralign>Copyright © 2020 .decimal LLC. All Rights Reserved. \\ 121 Central Park Place, Sanford, FL 32771 \\ 1-800-255-1613</WRAP>